Frequently Asked Questions

Please read our FAQs before sending us a message.

What is your delivery policy?

STYLZA charges a flat fee shipping rate of R65 per order. Customers can expect delivery in 3-7 working days.

How do I pay?

STYLZA facilitates checkout via PayFast, which includes credit card, debit card, and instant EFT. All transactions are secured using Secure Socket Layer (SSL) technology with high-security 256-bit encryption.

How do I request a return?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return request for review is accepted, we’ll send a courier to collect the item so that it can be inspected. Items sent back to us without first requesting a return will not be accepted. If your return is undamaged and in its original packaging, a refund will be issued minus the delivery fee.

You can always contact us with any return questions at

What if my order is damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

I haven't received my full order?

Please hang tight! Your full order will arrive within 3-7 working days. We work with many small businesses, who will dispatch their products directly to you. This means your order may arrive in separate deliveries, but always on time.

Do I receive an invoice for my order?

Yes, you will receive an order confirmation and invoice after payment.

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